Privacy Policy

MCS VOIP LLC (“MCS VOIP,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our VoIP services, or interact with us.

By using our website or services, you consent to this Privacy Policy.

A. Personal Information

• Name, business name, and contact details (email, phone, address)
• Account credentials
• Billing and payment details (processed by third‑party providers)
• Communication preferences and marketing opt‑ins

B. Technical & Service Information

• IP address, device and browser information
• Call metadata (time, duration, routing, voicemail logs)
• Service usage analytics and error logs

C. Cookies & Tracking

We use cookies, pixels, and analytics tools to personalize and improve performance. You can control cookies in your browser settings.

• Provide, maintain, and improve our VoIP and related services
• Process payments and manage accounts
• Respond to inquiries and provide customer support
• Send service notices, updates, and marketing (with consent)
• Ensure security, prevent fraud, and comply with legal obligations

• Service Providers: Vendors assisting with hosting, billing, analytics, CRM, messaging
• Legal: To comply with law, regulation, subpoena, or government request
• Business Transfers: In connection with a merger, acquisition, or asset sale

We do not sell personal information.

We retain information only as long as necessary for the purposes described or as required by law. Call records and logs may be retained for compliance/audit periods and then securely deleted.

We implement technical and organizational measures, including encryption and access controls, to protect information. However, no method of transmission or storage is completely secure.

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your data, and to opt out of marketing. To exercise rights, contact us at [email protected].

Our services are not directed to individuals under 18. If we learn we collected information from a minor, we will delete it.

Data may be transferred to and processed in the United States and other jurisdictions with different data protection laws.

We may update this Policy from time to time. The updated version will be posted here with a new Effective Date.

MCS VOIP LLC
Email: [email protected]
Address: Add your business mailing address